Account specialist remote

Momnt

Account Specialist
REMOTE OPERATIONS – CONTACT CENTER
Location:
This is a remote opportunity.
There are 2 shifts available. 8am-5pm EST and 11am-8pm EST Monday- Friday. This team works on Saturdays from 8am-5pm EST schedule as well.
Must be authorized to work in the U.S./Sponsorships are not available. Corp to Corp not available

As an Account Specialist, you will:

    • Respond and address customer and merchant problems through tickets and chat support channels
    • Keeping current and up to date with existing product offerings and promotions
    • Able to answer questions, process payments, and handle returns
    • Process administrative tasks as required
    • Safeguard customer and merchant personal information
    • Practice consistent and clear decision making to provide the optimal user experience
    • Work effectively in a high energy, fast-paced, team-oriented environment
    • Proactively share gained knowledge with team members using the correct communication channels
    • Utilize proprietary and external tools and resources to identify and resolve customer and client inquiries
    • Provide feedback on tools, resources, procedures, and guidelines to enhance workflow and the user experience

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