Bilingual Customer Success Manager (Spanish or Portuguese)

Leap Tools

Requirements

  • You have at least 1-2 years of experience in a Customer Success or Account Management role
  • Fluent in Spanish and/or Portuguese
  • You have direct experience managing a book of business
  • You can quickly learn and prioritize technically complex processes and tasks
  • You are professional and comfortable engaging C-suite executives
  • You can manage tight deadlines (but you can control much of your own schedule)
  • You are comfortable in the Google Workspace (including using spreadsheets and Google Docs), and with Salesforce
  • You have clear communication skills, both written and verbal
  • Experience in a SaaS a plus

What You’ll Do

  • Manage the customer life cycle for all customers within your book of business
  • Be responsible for key metrics such as Customer Health, Retention, and Expansion
  • Become a trusted partner to your customers so you can better understand their needs and help them achieve their goals
  • Engage and share learnings across the wider Customer Success team
  • Serve as a key voice of our customers to our internal teams – including Product, Sales, and Leadership – and partner with other teams internally to drive best-in-class customer experiences
  • Maintain impeccable records in our Customer Success software
  • Actively and routinely engage with your customers to assess their priorities, identifying opportunities to further promote the Roomvo Platform and ensuring full potential of service is realized
  • Be a customer advocate within our organization, documenting requests and issues as well as identifying areas we can improve for our customers

Job information can change without notice

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