United Health
Primary Location: Dallas, TX
(Remote considered)
Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you’re fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast – growing environment.
This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm. It may be necessary, given the business need, to work occasional overtime.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Obtains current patient information for established and new patients
- Accurately enters and updates patient information in scheduling system
- Identifies payer source and verifies insurance eligibility
- Reviews scheduling system for needed updated demographics and consent forms
- Provide messages or transfer the call to physicians and nurses
- Protects/observes patient confidentiality per policies and procedure.
- Accurately imports registration documents into patients’ electronic health record
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher) or equivalent work experience
- Bilingual – English/Spanish
- 1+ years of customer services experience within a contact center or healthcare environment.
- Proven understanding of Microsoft operating systems
Preferred Qualifications:
- 1.5+ years of customer service experience within a contact center or healthcare environment
- Medical or dental office or medical scheduling knowledge
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Detail-oriented personality
- Good communication skills with the ability to provide great customer service
- Good interpersonal and active listening skills
- Detail oriented with good oral and written skills