Canada (Home Office) Work with Telus

TELUS

Service Desk Specialist

Primary Location  – Home Office  Canada – Country Canada – Work Style  Remote

Position Overview:

In this position, you will be in charge of accepting all user problems via calls, voice mail and electronic forms while taking ownership of all IT issues through diagnosis, investigation and resolution.

You will respond to escalation requests and ensure client satisfaction in a highly client-focused and high-volume environment. Internal Service Levels require a high level of problem resolution on first contact, and accurate routing of trouble tickets to the next level of support.

Requirements:

  • 1- 2 years of experience in IT Helpdesk and/or Service Desk support positions.
  • Experience working in fast-paced and high-volume environments
  • A+ certification is a plus.
  • Problem-solving skills
  • Innovative approach
  • Ability to optimize tasks and processes.
  • Proactivity

  • Job information can change without notice

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