Collections Specialist – Express Scripts – Remote

The Cigna Group


  • Prepares and reviews claims to ensure billing accuracy.
  • Reviews and distributes statements to customers.
  • Collect past due payments and resolves billing questions.
  • Pursues collection activities to obtain reimbursement from payers and/or patients.
  • Frequent follow up with payers and/or patients on outstanding accounts.
  • Escalates delinquent and/or complex claims to Sr. Billing & Reimbursement Specialists for appropriate action.


  • 2-3 years of Collections experience is required for this role.
  • Strong Customer Service background
  • Must be proficient in Excel, Word and Internet.
  • Detail oriented and strong organizational skills.
  • Self-starter and team player.
  • Focus on quality and service.
  • Demonstrated ability to meet multiple deadlines and manage a heavy workload.
  • Integrity to handle sensitive or confidential information is critical.
  • **M-F hours are 10:00am-7:00pm EST

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17 – 22 USD / hourly, depending on relevant factors, including experience and geographic location.

Job information can change without notice

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