Consultant, Client Success

VISA

Job Location: Ashburn, VA

Customer Service

Date : Dec 13, 2022

This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.

Responsibilities 

  • Considered the functional expert for their client’s processing and operational business.

  • Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact their clients, including Visa rules, billing, and transaction processing.

  • Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.

  • Coordinate internal resources to accomplish Visa and client objectives to ensure processing system performance standards are met and that the client perspective is represented within the organization.

  • Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost-efficient manner, while managing costs and increasing overall transaction performance (including authorization, clearing & settlement).

  • Stay current with industry and client trends and maintain a strong knowledge of Visa products and services. 

  • Represent complex customer change requests, system, or operational requirements, negotiate and manage expectations internally and externally.

  • Develop and manage strategic planningoperational initiatives, special projects and client-driven continuous improvement plans.

  • Identify and analyze processing issues with client impacts, consistently communicate situational status and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.

  • Support VisaNet business enhancements and all Visa initiatives/mandates. 

  • Partner with Account Executives to identify additional business opportunities.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

The estimated salary range for a new hire into this position is 101,800 USD to 132,300 USD.  Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location of applicant.  In addition, this position is eligible for bonus and equity.  Visa has a comprehensive benefits package for which this position is eligible that includes Medical, Dental, Vision, 401(k), FSH/HSA, Life Insurance, Paid Time off, and Wellness Program


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