What you’ll do when you get here:

Work with key customer stakeholders to map their processes and understand their process workflows
Develop SOPs for internal stakeholders to ensure proper coverage and customer satisfaction
Collaborate with carrier sales and tracking teams to ensure load coverage and on-time delivery
Communicate timely updates to the customer
Work with Strategic Account Manager to grow revenue and volume targets
Build rapport with customers to be the main POC for any opportunities, questions or escalations

Problem-solve through any issues that occur before, during or after transit
Accurately and effectively work as part of the account management team to make sure our shippers and carriers are delighted with the Shipwell experience

What you need to have:

1+ years of logistics and transportation experience
Customer service experience
Excellent communication/presentation skills and ability to build relationships
Strong organizational and time-management skills
The ability to multi-task with elite prioritization to not lose sight of the ultimate objective to succeed
Experience working with Excel, Word, GSuite, and MacBook products

Job information can change without notice

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