Customer Care Representative II (CT, ROCKY HILL)

Elevance Health


  • Connecticut, Windsor

Primary duties may include, but are not limited to:

  • Analyzes problems and provides information/solutions.
  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Provides external and internal customers with requested information.
  • Proficient in all basic customer service functions.
  • Receives and places follow-up telephone calls / e-mails to answer customer questions.
  • Outbound calls are conducted in the ZipDrug business are.
  • Inquiries may also be on a walk-in basis.
  • May require deviation from standard practices and procedures with the assistance of a computerized system.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.

Job information can change without notice

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