Customer Care Reps – Work from Home

  • Customer Service
  • Remote


(Work from Home)

Positions are full-time

Hourly rate: $19.50 per hour

Key Responsibilities:

  • Utilize appropriate resource materials to own interactions in order to effectively and accurately interpret‚ respond and resolve customer inquiries and problems while delivering outstanding service as a means to build loyalty, improve retention, and satisfy best-in-service goals and objectives
  • Respond to a high volume of incoming calls from members and providers (Call length can vary widely, from five minutes to 45 minutes or more.)
  • Maintain knowledge of WellSense contracts and policies and effectively interpret information
  • Employ strong interpersonal skills to handle difficult calls courteously and professionally
  • Document calls in accordance with departmental policies
  • Work with peers to solve problems and promotes teamwork
  • Meet or exceed department’s quality and productivity goals
  • Perform other duties as assigned

Job information can change without notice

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