Wellsense
(Work from Home)
Positions are full-time
Hourly rate: $19.50 per hour
Key Responsibilities:
- Utilize appropriate resource materials to own interactions in order to effectively and accurately interpret‚ respond and resolve customer inquiries and problems while delivering outstanding service as a means to build loyalty, improve retention, and satisfy best-in-service goals and objectives
- Respond to a high volume of incoming calls from members and providers (Call length can vary widely, from five minutes to 45 minutes or more.)
- Maintain knowledge of WellSense contracts and policies and effectively interpret information
- Employ strong interpersonal skills to handle difficult calls courteously and professionally
- Document calls in accordance with departmental policies
- Work with peers to solve problems and promotes teamwork
- Meet or exceed department’s quality and productivity goals
- Perform other duties as assigned
Job information can change without notice
Trabajos remotos para hispanohablantes
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