Customer Service Rep (US Work from home)

Qualifications

• A passion to help those in need; Customer Service Excellence
• One or more year of college education or relevant work experience
• Ability to close a sale using different approaches
• Professional and articulate voice
• Home office that is noise & distraction free
• Must have a HS diploma or GED equivalent
• Must pass background screen
• Must pass pre-licensing and resident exam
• 2+ years in a Customer Service environment or equivalent customer service skills and experience.
• Experience in Health Care/Insurance environment, preferred (Familiarity with medical terminology, health plan documents, or benefit plan design) but not required

Required Minimum work from home Specifics:

• Internet speed minimum – download speed 5.0 MB; upload speed 3.0 MB
• Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
• DSL, Fiber or broadband required – WiFi, WiMax, satellite, dial-up, and/or hot spots, Mobile carriers, VPNs and hosting services are NOT allowed
• Home router with wired link (Ethernet cable) to PC