Customer Service Representative (Remote)

MOEN

  • Full-time
  • Department: Customer Service

RESPONSIBILITES

  • Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
  • Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
  • Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
  • Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
  • Maintains professional composure during interactions
  • Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
  • Records consumer demographics, product information, and troubleshooting efforts as required
  • Performs other duties and/or special assignments as needed

Qualifications

  • High School diploma or equivalent required
  • 2 years’ experience in a customer service environment required; call enter experience preferred
  • Excellent professional communication skills required. *English/Spanish or English/French Bi-lingual capabilities are a plus and start at a higher salary
  • Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
  • Must be able to thrive in a work environment that demands high-level focus, low-mobility, and high observation
  • Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
  • Must be available for training January 30, 2023-February 23, 2023*, and June 6, 2023-July 21, 2023* (these dates could change)
  • Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if needed
  • Incumbent must meet internet speed requirements, have a safe and secure workspace, and follow department Remote Work Policy

Job information can change without notice

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