MOEN

work remotely

RESPONSIBILITES

Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
Maintains professional composure during interactions
Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
Records consumer demographics, product information, and troubleshooting efforts as required
Performs other duties and/or special assignments as needed

Qualifications

High School diploma or equivalent required
2 years’ experience in a customer service environment required; call enter experience preferred
Excellent professional communication skills required. *English/Spanish or English/French Bi-lingual capabilities are a plus and start at a higher salary
Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
Must be able to thrive in a work environment that demands high-level focus, low-mobility, and high observation
Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
Must be available for training February 21, 2023-March 10, 2023*, and August 11, 2023-September 28, 2023* (these dates could change)
Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if needed
Incumbent must meet internet speed requirements, have a safe and secure workspace, and follow department Remote Work Policy

Job information can change without notice

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