
MOEN
work remotely
RESPONSIBILITES
- Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Moen Incorporated
- Manages inbound calls from consumers to resolve product and technical support issues. This includes identifying and determining the problem and cause, and explaining the best resolution
- Efficient use of technology to assist consumer with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.
- Negotiates solutions in challenging/sensitive consumer situations that have a positive outcome for both the consumer and Moen
- Maintains professional composure during interactions
- Achieves daily metrics in call quality, call management, and productivity standards consistently as well as adhering to all processes and procedures
- Records consumer demographics, product information, and troubleshooting efforts as required
- Performs other duties and/or special assignments as needed
Qualifications
- High School diploma or equivalent required
- 2 years’ experience in a customer service environment required; call enter experience preferred
- Excellent professional communication skills required. *English/Spanish or English/French Bi-lingual capabilities are a plus and start at a higher salary
- Proficient PC skills with an emphasis on Microsoft Office suite including Outlook and Microsoft Word, experience with Microsoft Teams a plus
- Must be able to thrive in a work environment that demands high-level focus, low-mobility, and high observation
- Possess the ability to maintain a positive approach to the business, demonstrating flexibility and teamwork
- Must be available for training February 21, 2023-March 10, 2023*, and August 11, 2023-September 28, 2023* (these dates could change)
- Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if needed
- Incumbent must meet internet speed requirements, have a safe and secure workspace, and follow department Remote Work Policy
Job information can change without notice
Trabajos remotos para hispanohablantes
Resumes to Get the Job – Currículum cv para conseguir el trabajo
Visit web page for more information
Share with an amigo to support the website