Northwestern Mutual

Customer Service

Phoenix, AZ


Primary Duties and Responsibilities

  • Deliver a personalized and remarkable experience for our clients by answering their questions, providing servicing options and helping them with their products or services in a call center environment.
  • Become proficient at resolving inquiries and transactions from Financial Reps and clients on basic and intermediate (semi-complex) level calls and transactions which requires a basic understanding of a risk product.
  • Resolve routine problems by following defined standard process and evaluating solutions.
  • Take responsibility of the client experience to make a difference by connecting with the client and seeing things from their point of view.
  • Handle phone and transactional responsibilities while adhering to strict confidentiality and privacy standards.
  • Foster a professional relationship with our clients to enhance brand loyalty.
  • Exhibit consistent and appropriate style and customer focused approach to a variety of customers and customer situations.
  • Use available resources to effectively and accurately complete routine cases.

Job information can change without notice

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