Garner Health
Responsibilities Will Include:
- Delivering amazing service to our members via phone, chat, and email, offering education and guidance to help them understand their benefit and find the right provider
- Following best practices for handling member inquiries; suggesting improvements as needed
- Maintaining a high level of organization within Garner’s platform and tools, including Zendesk and G Suite
- Relaying member feedback to product and operations teams to improve Garner’s solution
- Triaging and escalating complex and urgent member care needs
- Maintaining detail-oriented working knowledge of employer health benefits and insurance
The Ideal Candidate Has:
- A bachelor’s degree
- A passion for helping people solve their problems, with an ability to think creatively and empathetically and stay calm under pressure
- Excellent written and verbal communication skills
- A high level of process-orientation, digital organization, and resourcefulness
- A desire to work in a rapidly evolving startup environment
- A desire to be a part of our mission to improve the healthcare system
The salary range for this position is: $19-23/hour. Compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
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