Customer success manager Ontario, Canada


Remote, Ontario, Canada

What you need to succeed:

  • Bachelor’s Degree and/or relevant work experience
  • 10+ years of Customer Success experience in Software as a Service, Digital Marketing
  • Passion for driving customer success and measurable outcomes
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership
  • Strong consulting skills and proven results working as a trusted advisor to drive business value for clients.
  • Ability to prioritize, multi-task, and perform effectively under pressure
  • Exceptional organizational, presentation, and communication skills, both verbal and written
  • Existing knowledge of software in digital marketing and/or digital media space
  • Skilled at Program Management within large organizations, helping to effectively inspire change across groups by engaging key partners
  • Tried effectiveness at leading and facilitating executive meetings and workshops
  • Validated experience with account planning & customer success plans
  • Effective at leading executive C-level discussions and presentations
  • Flexibility to travel (approx. 20%)

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