Customer Success Manager (SMB) (Remote)

KnowBe4

The compensation for this position ranges from $50,000-$115,000 including base, bonuses and commissions

Responsibilities:

  • Forge relationships with new customers and understand their objectives
  • From a consultative approach, develop a strategy and plan for  achieving customer objectives.
  • Leverage KnowBe4 assessments
  • Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.
  • Coordinate with technical support for technically complex questions
  • Monitor customer usage, adoption, and customer health metrics
  • Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term.
  • Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.
  • Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
  • Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
  • Coordinate and assist your Pricing Specialist with customer renewals, add-ons and upgrades within your portfolio
  • Meet and exceed revenue targets and quotas
  • Maintain impeccable administration of your accounts in the Company’s CRM

Job information can change without notice

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