KnowBe4

The compensation for this position ranges from $50,000-$115,000 including base, bonuses and commissions

Responsibilities:

Forge relationships with new customers and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives.
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term.
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption.
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
Coordinate and assist your Pricing Specialist with customer renewals, add-ons and upgrades within your portfolio
Meet and exceed revenue targets and quotas
Maintain impeccable administration of your accounts in the Company’s CRM