Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is looking for an action-oriented, motivated individual who has an obsession for customer satisfaction and experience working with high-end merchandise. Successful candidates will be responsible for achieving explicit department goals. An ideal candidate will excel in a fast-paced, multitasked, dynamic environment.
This is a full-time, direct hire position that pays $19.00/hour. We are a call center open 7am-9pm, 7 days a week. Must have the flexibility to work a variety of shift assignments including nights/weekends/holidays.
Shopbop is the premier online shopping destination for what’s new and what’s next in fashion and style, offering women around the world the best selection from both established and emerging designers. Working with more than 500 international brands, Shopbop offers women in 165 countries a selective and nuanced fashion-forward assortment of ready-to-wear and accessories with fast, free global shipping.
Key job responsibilities
- Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat. Provide guidance through the online ordering process.
- Address and resolve post-order questions regarding shipping, billing, and delivery.
- Utilize a variety of software programs to resolve customer inquiries.
- Work with external shipping contractors to assist customers with both domestic and international issues.
Job information can change without notice