Global Service Desk Analyst – Spanish Bilingual

REMOTE OPPORTUNITIES – CANADA /
INTEGRATED GLOBAL SERVICES – SERVICE DESK /
HOURLY / TEMPORARY EMPLOYEE
/ HYBRID

A Day in the life:

    • Submit fully documented customer issues into a ticket management system
    • Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
    • Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
    • Understand and assist with all internal and external escalations
    • Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What you bring:

    • 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
    • The ability to speak Spanish fluently in a professional environment
    • Excellent Spanish bilingual written and verbal communication skills
    • Proven ability to troubleshoot and resolve technical and procedural issues
    • Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
    • Capability to establish rapport among peers and colleagues
    • Proven ability to provide superior customer service both on and off of the phone
    • Ability and willingness to work over weekends

Job information can change without notice

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