Experience:

Commitment to excellence & strong focus on customer experience
1+ years experience in iOS and Android technical support
2+ years experience in internal and external customer support
Self Motivated and driven with a knack for problem solving
Strong analytical skills and technology experience strongly preferred
Aptitude for acquiring skills in technical knowledge and eagerness to learn
Strong familiarity with iOS and Android operating systems; comprehensive understanding of how mobile applications function
2+ years experience with JIRA or similar bug ticketing systems, support ticketing systems, and agile development processes
Strong cross-functional skills, ability to influence, and ability to get things done through both formal and informal means
Strong interpersonal skills and relationship building skills required
Strong oral and written communication skills; extremely attentive to detail
Ability to thrive in a fast paced environment
Comfortable with change, uncertainty and charting new territory

Job information can change without notice

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