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There are several customer service jobs in Florida that can be remote or allow for remote work options. Remote customer service positions have become more common in recent years, especially with advancements in technology and the widespread adoption of virtual communication tools. While specific job availability may vary over time, here are some common remote customer service roles you might find in Florida:
- Remote Customer Support Representative: These professionals assist customers with inquiries, provide product information, resolve issues, and ensure customer satisfaction. They typically communicate via phone, email, or online chat.
- Remote Call Center Agent: Call center agents handle incoming and outgoing customer calls, addressing inquiries, providing support, and managing customer concerns. This role can be done from a home office or remote location.
- Virtual Customer Service Representative: Virtual representatives perform similar tasks as on-site customer service representatives but work remotely. They handle customer interactions through various channels, including phone, email, and live chat.
- Remote Technical Support Specialist: Technical support specialists assist customers with troubleshooting technical issues, providing guidance, and resolving product or service-related problems. They may work remotely to support customers in different locations.
- Remote Sales Support Representative: Sales support representatives provide assistance to sales teams by answering customer inquiries, processing orders, and ensuring smooth sales operations. This role can be performed remotely, supporting a company’s sales efforts from a home office.
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here are some notable companies that have embraced remote work or offer remote work opportunities:
- Ultimate Software: Ultimate Software, now part of UKG (Ultimate Kronos Group), is a leading provider of cloud-based human capital management (HCM) solutions. They have been known to offer remote work options for various positions, including customer support, software development, and consulting roles.
- Chewy: Chewy is an online retailer of pet products and supplies. They have a remote workforce and offer remote opportunities in customer service, sales, and other roles. They have a significant presence in Florida, with headquarters in Dania Beach.
- ADT: ADT is a prominent provider of security and automation solutions for homes and businesses. They have a history of offering remote work options, particularly in customer service and sales roles.
- Nielsen: Nielsen is a global measurement and data analytics company. They have a substantial presence in Florida, with offices in Tampa and Oldsmar. Nielsen has embraced remote work options and offers remote positions in areas such as data analysis, research, and technology.
- Citrix: Citrix is a technology company specializing in remote work and virtualization solutions. They offer remote work opportunities and provide tools and software that enable remote collaboration and productivity.
- Modernizing Medicine: Modernizing Medicine is a healthcare technology company focused on electronic medical records (EMR) and practice management solutions. They have offered remote work options for positions such as software development, customer support, and implementation roles.
- Raymond James Financial: Raymond James is a diversified financial services company headquartered in St. Petersburg, Florida. They have been known to offer remote work options in various areas, including finance, operations, and customer service.
- Fiserv: Fiserv is a global fintech company that provides financial services technology solutions. They have a remote-friendly culture and offer remote work opportunities in areas such as software development, project management, and customer support.
- Modern Health: Modern Health is a mental health and wellness platform that offers a range of services to individuals and organizations. They have embraced remote work and have remote opportunities in areas such as customer support, coaching, and content creation.
- HSN (Home Shopping Network): HSN is a leading interactive multichannel retailer. They have offered remote work options for customer service representatives and sales roles.