Strategic Account Manager


What you’ll do:

  • Build trust and strong business relationships with key decision makers in Absorb’s most opportune accounts
  • Generate strategic account plans to execute strategies which will lead to upsell/cross sell opportunities
  • Work with internal resources (Leadership, Solutions Engineers, Account Development reps) to develop and execute expansion plans from Discovery to Closed Won
  • Monitor your pipeline to ensure appropriate actions are taken at appropriate times to continue to facilitate the sale to closed won
  • Work collaboratively with the support and technology teams to become an expert in Absorb LMS and the overall learning management landscape.
  • Demonstrate Absorb LMS functionality and provide pricing options that align to customer objectives and assist Absorb’s continued growth
  • Work with existing Customer Success resources to identify risk and mitigate churn wherever possible
  • Use customer and prospect contact activities tools and systems, and update relevant information held in these systems
  • Monitor and report on market and competitor activities and provide relevant reports and information

What you’ll bring:

  • Strong background in technology sales and client management with a minimum 7+ years of experience
  • Ability to become a trusted advisor to senior leaders within client organizations
  • Very strong business communication skills (written and verbal)
  • Experience working with a global client base
  • Ability to travel for business when required
  • Strong internal team player

Additional preferred qualifications:

  • Post-secondary degree – business undergraduate degree or MBA

Technologies we use:

  • AbsorbLMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat

Are you ready to become an Absorber?

What we offer:

  • Fully remote-first work with flexible work arrangements
  • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
  • New Hire Equipment Allowance and monthly Flex Allowance to support your success
  • Endless opportunity for career growth and internal mobility
  • Employee driven DE&I programs
  • Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

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