Support Specialist Mexico



Mexico City, Mexico City, Mexico Mexico City, Mexico Full time

What are the challanges?

The Product Operations Manager will be responsible for technical support, implementation and integration projects for Movio’s customers in the LATAM and Americas region. He is between the Mexico regional office and movio’s New Zealand-headquarter.

  • Implementation

Leads and is accountable for the end to end delivery of the implementation process of new clients.

Carries out technical task as part of the implementation process and facilitate the resolution of technical test that require input from the New Zealand Operations team.

  • Integration

Provides first line support for clients integrating their system to MOVIO´s APIS´s

Translate technical requirements two an liaises with the Product Development team on issue-resolution as required

Manges day-to-day operations aspects of all integrations including maintaining the knowledge of client specific configuration.

  • Support and operational tasks

Prioritises new and existing support issues based on issue severity.

Manages to the lifecycle of support tickets, including being accountable from the timely and comprehensive resolution of issues raised

Is the point of contact between clients Account managers and the Product development team that are moving in solving the issue


What is the candidate’s profile?

· 3 + years operation and technical support

· Understanding SQL, database infrastructure

· Excellent written and verbal communication skills in english.

Job information can change without notice

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