Nielsen
MEXICO CITY, MEXICO /COMMERCIAL – ACCOUNT MANAGEMENT /FULL TIME/ REMOTE
We are presently looking for a Technical Customer Success Specialist to oversee the implementation of solutions to our customers, as well as provide day-to-day technical account management for key customers. These activities require working with internal cross-functional technical and product groups and external customer business and engineering teams to drive successful delivery of customer engagements.
In this role you will:
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- Be the primary technical post-sales contact for key customers
- Be the interface with the product delivery teams of our customers
- Own delivery of solutions to customers
- Be Involved in the full customer lifecycle with a goal to make customers successful and increase revenue and retention
- Triage and manage the status of all assigned customer issues
- Be the interface with other product, engineering and content teams necessary to solve complex customer issues
Job information can change without notice
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