Required Skills/Abilities:

• • Call center experience related to pharmacy or health care platform
  • Exceptional customer service skills
  • Experience working with web based systems
  • Ability to type 50+ WPM
  • Must be able to conduct video meetings with clinicians
  • Must be able to work holidays, nights and weekends in support of multiple time-zones

Duties/Responsibilities:

• • Respond to calls, emails, and live chats from members & physicians regarding scheduling, prescriptions and other health care coordination needs
  • Provide support to physician staff, to ensure patients obtain the appropriate care in a timely manner
  • Identify and escalate priority issues that need immediate attention via established workflows
  • Provide technical troubleshooting to physicians and members
  • Work autonomously with minimal supervisory oversight
  • Solve problems and provide scalable solutions to our desktop users
  • Resolve issues for the Patient Care Team on our proprietary application
  • Provide support to our Expert users on our proprietary application
  • Track issues through a ticket queue and ensure prompt resolution
  • Manage software tools for our Patient Care team
  • Responsible for meeting established performance metrics
  • Other duties as assigned

Job information can change without notice

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