Included Health
REMOTE /MEMBER CARE – CARE OPERATIONS /FULL-TIME/ REMOTE
Required Skills/Abilities:
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- Call center experience related to pharmacy or health care platform
- Exceptional customer service skills
- Experience working with web based systems
- Ability to type 50+ WPM
- Must be able to conduct video meetings with clinicians
- Must be able to work holidays, nights and weekends in support of multiple time-zones
Duties/Responsibilities:
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- Respond to calls, emails, and live chats from members & physicians regarding scheduling, prescriptions and other health care coordination needs
- Provide support to physician staff, to ensure patients obtain the appropriate care in a timely manner
- Identify and escalate priority issues that need immediate attention via established workflows
- Provide technical troubleshooting to physicians and members
- Work autonomously with minimal supervisory oversight
- Solve problems and provide scalable solutions to our desktop users
- Resolve issues for the Patient Care Team on our proprietary application
- Provide support to our Expert users on our proprietary application
- Track issues through a ticket queue and ensure prompt resolution
- Manage software tools for our Patient Care team
- Responsible for meeting established performance metrics
- Other duties as assigned
Job information can change without notice
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