USA Remote customer service jobs in multiple cities

Quadient

  • Responsible for promptly handling incoming calls for inquiry resolution and processing document/email inquiries for district, dealer, and internal customers.
  • Provide first call resolution when troubleshooting depot repair equipment models.
  • Use various software programs while assisting customers and properly document information relative to the call.
  • Interact professionally with internal and external areas to resolve issues accordingly.
  • Respond to voicemails, emails and faxes in a clear and concise manner that is timely based on the urgency of the request.
  • Exercise judgment and discretion in the completion of daily tasks and interaction with customers.
  • Partner with the managers, leads, and fellow team members to ensure full preparation to work efficiently and effectively.
  • Research and resolve routine requests and customer concerns as received.
  • Take every opportunity to exceed the expectations of both internal and external customers.
  • Accomplish additional tasks, duties or projects assigned by the management team.
  • Be able to meet and exceed established call metrics and follow a set schedule predetermined by our workforce team.

  • Job information can change without notice

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