Bilingual Customer Service Representative (Spanish | Remote)

Sequence Health

Customer service
Posted 4 weeks ago

Ideal candidates for this position:

  • Excellent customer services skills
  • Capable of multi-tasking in a fast-paced environment
  • Remain calm and courteous under pressure 
  • Proficient with computers and navigating web-based applications

Job Responsibilities

  • Answer telephone promptly and in a polite and professional manner
  • Obtain and enter accurate demographic information into electronic medical record
  • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
  • Seeks and supports changes in call flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels
  • Meets and exceeds call volume standards
  • Adheres to all HIPAA policies
  • Adheres to all Sequence Health policies
  • Direct calls to other departments as needed
  • Use sound judgment in handling calls, especially with upset patients
  • Understanding of when to escalate calls to physicians/practice manager/triage nurse
  • Make reminder calls as requested
  • Make calls to reschedule appointments when necessary
  • Provide assistance with call backs and other projects as call volume permits
  • Other reasonably related duties as assigned by supervisor or manager
  • Bilingual in English and Spanish

  • Job information can change without notice
  • English speaking may be required

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