Client Care Support Representative (Bilingual Spanish)

Client Care

Hybrid, Texas, US

Posted 3 weeks ago

Contact Center

Full-time

Job Location: Austin, TX

Specific Responsibilities will include:

Demonstrate consistent, and reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude
Meet KPIs and other existing potential new KPIs as deemed necessary by the business.
Respond to incoming customer request quickly, proficiently, and professionally while meeting specific quality expectations
Actively listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the call
Multi-task across several computer programs to respond to customer inquiries
Utilize all tools to properly support, action, and document all related questions and needs
Accurately update and maintain cardholder data in appropriate databases
Collaborate with peers to help cardholders; provide thought-leadership; and inspire both customers and peers in a diverse business environment
Collaborate amongst the different Line of business as required by the business
Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment

Position Details:

$21.50 hourly rate, plus quarterly incentive plan (QIP)
Extensive coverage for Medical, Dental, Vision insurance from top-notch networks of doctors and facilities with no waiting period
401k plan with company 2 to 1 match ($2 for every $1 you contribute up to 5% of your base pay for a total of 10%)- always fully vested
Generous paid time off (21 days for years 1-5, and increases after that)
12 paid holidays per year & 1 Floating Holiday
Education assistance, adoption assistance, and commuter assistance
Rewarding environment with opportunity for career advancement
Employee stock purchase program allows employees to purchase Visa stock at a 15% discount