Client Care Support Representative (Bilingual Spanish)


Client Care
Hybrid, Texas, US
Posted 3 weeks ago

Contact Center


Job Location: Austin, TX

Specific Responsibilities will include:

  • Demonstrate consistent, and reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude
  • Meet KPIs and other existing potential new KPIs as deemed necessary by the business.
  • Respond to incoming customer request quickly, proficiently, and professionally while meeting specific quality expectations
  • Actively listen and probe to determine the nature of each call and determine the appropriate action(s) to complete the call
  • Multi-task across several computer programs to respond to customer inquiries
  • Utilize all tools to properly support, action, and document all related questions and needs
  • Accurately update and maintain cardholder data in appropriate databases
  • Collaborate with peers to help cardholders; provide thought-leadership; and inspire both customers and peers in a diverse business environment
  •  Collaborate amongst the different Line of business as required by the business
  • Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment

Position Details:

  • $21.50 hourly rate, plus quarterly incentive plan (QIP)
  • Extensive coverage for Medical, Dental, Vision insurance from top-notch networks of doctors and facilities with no waiting period
  • 401k plan with company 2 to 1 match ($2 for every $1 you contribute up to 5% of your base pay for a total of 10%)- always fully vested
  • Generous paid time off (21 days for years 1-5, and increases after that)
  • 12 paid holidays per year & 1 Floating Holiday
  • Education assistance, adoption assistance, and commuter assistance
  • Rewarding environment with opportunity for career advancement
  • Employee stock purchase program allows employees to purchase Visa stock at a 15% discount

  • Job information can change without notice
  • English speaking may be required

Support the website

Top Startups that have Remote Work

Trabajos remotos para hispanohablantes

Remote Jobs Global

Free Resumes  –  currículum gratis

job-listVisit company web page to apply

(To apply visit company website directly)

Share the news with an amigo

Apply Online