Cust Care Rep III-Bilingual

Elevance Health

Customer service

Multiple US Cities, remote

Posted 2 weeks ago

Location: FL, Tampa – GA, MIDLAND

Minimum Qualifications:

Requires a HS diploma or equivalent
Minimum of 3 years of the company’s experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background.
Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language test/assessment required.

This position is defined as remote, or work-from-home, however you may need to report into a local office periodically.

For URAC accredited areas, the following professional competencies apply: Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

How you will make an impact:

Responds to inquiries from policyholders, providers and/or others for information and assistance.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Outbound calls are conducted in the ZipDrug business area.