Customer Success Specialist (Spanish language) (Remote)

Customer service

Bogota

Posted 4 weeks ago

BOGOTA /CUSTOMER SUCCESS /FULL-TIME/ REMOTE

Communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains, via live chat and tickets (Spanish and English).
Be a true ambassador, and show our customers what customer obsession is really about.
Focus on the customers’ success by offering additional services, tools, and products.
Dive deep into the world of IT by continuously polishing your technical background.
Deliver impactful work on a company scale.

C1 or native written and spoken English proficiency.
Excellent skills in Spanish to communicate with customers.
Strong interpersonal skills such as proactiveness and empathy (experience in the customer service field is a plus).
Hunger for learning, and growing.
Ability to work 40 hours per week (5 days a week), 8h/day, in rotating shifts (including nights, and weekends).
Availability to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8 to 5PM (GMT-3).
A computer with the following parameters: processor – Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher.
Ability to boost the internet speed up to 50 Mbps.