Customer Success Specialist (Spanish language) (Remote)


Customer service
Posted 4 weeks ago


What You Will Do:

  • Communicate with customers and solve their billing or account-related issues, as well as technical issues related to websites, hosting and domains, via live chat and tickets (Spanish and English).
  • Be a true ambassador, and show our customers what customer obsession is really about.
  • Focus on the customers’ success by offering additional services, tools, and products.
  • Dive deep into the world of IT by continuously polishing your technical background.
  • Deliver impactful work on a company scale.

What We Expect:

  • C1 or native written and spoken English proficiency.
  • Excellent skills in Spanish to communicate with customers.
  • Strong interpersonal skills such as proactiveness and empathy (experience in the customer service field is a plus).
  • Hunger for learning, and growing.
  • Ability to work 40 hours per week (5 days a week), 8h/day, in rotating shifts (including nights, and weekends).
  • Availability to participate in our online e-training (in English) during the first month, from Monday to Friday, from 8 to 5PM (GMT-3).
  • A computer with the following parameters: processor – Intel i5 or higher, AMD Ryzen 5 or higher, RAM: 8 GB or higher.
  • Ability to boost the internet speed up to 50 Mbps.

  • Job information can change without notice
  • English speaking may be required

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