Member Care Advisor (Remote) – Spanish Speaking

Client Care

Remote

Posted 3 weeks ago

Member Care Advisor (Remote) – Spanish Speaking

So, what will you do as our Member Care Advisor?

Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing.
Be the first line of contact for customer questions and issues, work with the appropriate internal members (e.g. product, billing, operations), to solve problems
Full lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter.
Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and others
Create internal processes that ensure delightful interactions at all stages of the customer life-cycle.
Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this.

For starters, our benefits include:

Full Remote Flexibility
Joining a leadership team driven to improving the lives of those living with chronic conditions
Pay for this role can start at $18.50 an hour commensurate with experience + bilingual – Spanish differential pay