Member Care Advisor (Remote) – Spanish Speaking

Better Health

Client Care
Posted 3 weeks ago

Member Care Advisor (Remote) – Spanish Speaking

So, what will you do as our Member Care Advisor?

  • Develop a deep knowledge of our product and our customers, including types of medical conditions, the insurance market, and billing.
  • Be the first line of contact for customer questions and issues, work with the appropriate internal members (e.g. product, billing, operations), to solve problems
  • Full lifecycle customer relationship management: everything from answering questions from potential customers up through purchase, and all customer contact thereafter.
  • Provide strong written documentation for a variety of user communications including direct user questions, internal research, FAQ/knowledge content, and others
  • Create internal processes that ensure delightful interactions at all stages of the customer life-cycle.
  • Be the voice of the customer internally, advocating for their needs and ensuring that product development is reflective of this.

For starters, our benefits include:

  • Full Remote Flexibility 
  • Joining a leadership team driven to improving the lives of those living with chronic conditions
  • Pay for this role can start at $18.50 an hour commensurate with experience + bilingual – Spanish differential pay

  • Job information can change without notice
  • English speaking may be required

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