Sr. Associate, Process Management- Enterprise Language Accessibility (ELA) Hybrid

Capital One

Management

Hybrid, Virginia

Posted 3 weeks ago

Location: McLean, Virginia | Richmond, Virginia

Location: This role is hybrid, where you may be expected to be in the office for certain aspects of the role.

Basic Qualifications:

High School Diploma, GED or equivalent certification

Fluent in Spanish and English
At least 2 years of experience in Business Process Management OR at least 2 years of experience in Project Management OR at least 2 years of experience in Relationship Management OR at least 2 years of experience in Risk Management

General Responsibilities:

Day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, BRO and management; make final recommendations for approval on changes.
Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/ involve the right stakeholders to correct breakdowns.
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Collaborate on larger initiatives, including representing department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts.
Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level.
May perform process or parts of the process as needed