Enterprise Customer Success Manager

omada

You will love this job if you have:

  • A bachelor’s degree and 4+ years of relevant professional experience
  • Experience project managing and owning the post-sales implementation in collaboration with technical teams
  • Experience in startup to Fortune 50 company employee size (industry experience: manufacturing, retail, etc)
  • A level of experience in field sales or account management working towards up-sell and cross-sell opportunities, and owning the renewals process
  • Successfully managed complex projects with grace, and have an aptitude for using data to drive decisions
  • The ability to demonstrate impeccable capability in the following areas:
    • Communication: knowing who, what, when, where, how, and why and acting effectively as a representative of Omada
    • Organization: from your email inbox habits, to your time management, to the information you juggle about people, teams, clients, and products
    • Presentation:  sophisticated presentation skills in front of large and small audiences.
    • Emotional Intelligence: natural ability to read and respond to a situation in the best interests of Omada and our clients
    • Problem Solving: acting creatively in response to challenges both in and out of your control
    • Drive: proactive attitude that stays a step ahead of client and company needs
    • Teamwork: taking great pride in successful collaboration and outcomes achieved together
    • Judgment: keen sense for decision-making and prioritization
  • A strong aptitude for using various programs and tools, including, but not limited to: Salesforce, Excel, PowerPoint, Google Suite, etc.

Bonus points for:

  • Worked for or with a traditional large company and understand the related challenges
  • Have an understanding of chronic disease prevention, the US healthcare system, digital health, and the startup work environment

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